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Performance and Warranty

Cenfra Telco Systems Warranty Program

As a trusted manufacturer of quality attested structured cabling products and components, Cenfra Telco Systems ensures that our customers’ investment in us are well placed. Our cabling solutions are optimized for proven performance and find applications across diverse industries for their connectivity infrastructure.

Structured cabling is the backbone for network connectivity and modern businesses rely on this solid framework for seamless operation and optimal productivity. As a testament to our products performance, we have a warranty program to ensure customer rights are protected.

Limited Product Warranty – 1 Year

The CTS branded copper and fiber connectivity products that make up the structured cabling connectivity hardware are covered by the warranty for the specified period. The warranty period is for a period of one year from the time of purchase.

Our quality management system facilitates processes and documentation adhering to ISO 9001 quality standards. Our manufacturing facilities have a zero-tolerance to quality deviations and reduces the chance of defects and product recall. Each of our products are subjected to rigorous testing and the certifications obtained guarantees the reliability of the product.

Should any warranty-related claims arise, we are duty bound to work with the concerned party. We work closely with our support team of expert product managers, engineers, QC department and distribution allies for quick resolution of the matter.

System Performance Warranty – 25 Years

A culture of no-compromise to quality has made us confident in the performance excellence of our products.  Our partner empowerment program is instrumental in ensuring that system installers are well trained and certified for design and installation of the structured cabling system.

With these operational initiatives, Cenfra Telco Systems is providing a 25-year limited performance warranty to enhance customer trust and satisfaction. This performance warranty assures end-users that with CTS solutions, your system infrastructure is protected against disruptions and your interests are protected.

Warranty certificate is issued to the end-user after registration and careful audit of the installed system. The warranty issued is applicable in accordance with the ratified ANSI/TIA-568 and ISO/IEC 11801 series standards at the time of installation. System warranty applies to all installations executed only by Cenfra Telco Systems certified Installers. End-users must promptly raise warranty claims by a written submission of the claim form to the customer support team. Redressal to warranty claims is done upon the submission of test reports from CTS appointed audit team.

View our detailed warranty policy.